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The Google Story (2018 Updated Edition)

Inside the Hottest Business, Media, and Technology Success of Our Time

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The definitive, bestselling account of the company that changed the way we work and live, updated for the twentieth anniversary of Google’s founding with analysis of its most recent bold moves to redefine the world—and its even more ambitious plans for the future.

Moscow-born Sergey Brin and Midwest-born Larry Page dropped out of graduate school at Stanford University to, as they said, “change the world” through a powerful search engine that would organize every bit of information on the Web for free. The Google Story takes you deep inside the company’s wild ride from an idea that struggled for funding in 1998 to a firm that today rakes in billions in profits. Based on scrupulous research and extraordinary access to Google, this fast-moving narrative reveals how an unorthodox management style and a culture of innovation enabled a search-engine giant to shake up Madison Avenue, clash with governments that accuse it of being a monopoly, deploy self-driving cars to forever change how we travel, and launch high-flying Internet balloons. Unafraid of controversy, Google is surging ahead with artificial intelligence that could cure diseases but also displace millions of people from their jobs, testing the founders’ guiding mantra: DON’T BE EVIL.

Praise for The Google Story

“[The authors] do a fine job of recounting Google’s rapid rise and explaining its search business.”The New York Times

“An intriguing insider view of the Google culture.”Harvard Business Review

“An interesting read on a powerhouse company . . . If you haven’t read anything about one of today’s most influential companies, you should. If you don’t read The Google Story, you’re missing a few extra treats.”USA Today

“Fascinating . . . meticulous . . . never bogs down.”Houston Chronicle
David A. Vise, formerly a Pulitzer Prize–winning reporter for The Washington Post, is a senior advisor at New Mountain Capital, a leading New York–based private equity firm. He also serves as executive director of Modern States Education Alliance. Vise is the author of three previous books, including the New York Times bestseller The Bureau and The Mole. He lives in Bethesda, Maryland, with his wife and daughters. View titles by David A. Vise
Mark Malseed, a former researcher for Bob Woodward, is a founder and research director at Synoptos, a global media intelligence firm. He has contributed to The Washington Post and other publications. He lives in Alexandria, Virginia, with his wife and two sons. View titles by Mark Malseed
Chapter One

A Healthy Disregard for the Impossible

Sergey Brin and Larry Page cruised onto the stage to the kind of roars and excitement that teenagers normally reserve for rock stars. They had entered the auditorium through a rear door, leaving behind photographers, sunglasses, a pair of hired cars with drivers, and an attractive young woman who was traveling with Sergey. Dressed casually, they sat down and cracked smiles, pleased at their heroes’ welcome. They were near the birthplace of civilization, thousands of miles and an ocean away from the place where their work together had begun. It seemed as good a place as any for a pair of young superstars, whose shared ambition revolved around changing the world, to talk about what they had done, how they had done it, and what their dreams were for the future.

“Do you guys know the story of Google?” Page asked. “Do you want me to tell it?”

“Yes!” the crowd shouted.

It was September 2003, and the hundreds of students and faculty at this Israeli high school geared toward the brightest young minds in mathematics wanted to hear everything the youthful inventors had to say. Many of them identified with Brin because, like him, they had escaped with their families from Mother Russia in search of freedom. And they related to Page just as eagerly, since he was part of the duo that had created the most powerful and accessible information tool of their time–a tool sparking change that was already sweeping the world. Like kids playing basketball and dreaming of being the next Michael Jordan, the students wanted to be like Sergey Brin and Larry Page.

“Google was started when Sergey and I were Ph.D. students at Stanford University in computer science,” Page began, “and we didn’t know exactly what we wanted to do. I got this crazy idea that I was going to download the entire Web onto my computer. I told my advisor that it would only take a week. After about a year or so, I had some portion of it.” The students laughed.

“So optimism is important,” he went on. “You have to be a little silly about the goals you are going to set. There is a phrase I learned in college called, ‘Having a healthy disregard for the impossible,’” Page said. “That is a really good phrase. You should try to do things that most people would not.”
As proponents of tackling important problems and seeking transformative solutions, Brin and Page were certainly armed with a healthy disregard for the impossible. And while not much older than the throng of high school students who packed the jammed auditorium, they were truly in a class by themselves. In the rich and storied history of American invention and capitalism, there had never been a meteoric rise comparable to theirs. It had taken Thomas Edison a quarter century to invent the lightbulb; Alexander Graham Bell had spent many years developing the telephone; Henry Ford created the modern assembly line and turned it into the mass production and consumption of automobiles only after decades of work; and Thomas Watson Jr. labored long and hard before IBM rolled out the modern computer. But Brin and Page, in just five years, had taken a graduate school research project and turned it into a multibillion-dollar enterprise with global reach. They were in Tel Aviv, but had it been Tokyo, Toronto, or Taipei, the Google Guys would have received the same raucous reception.

The youthful pair had changed the lives of millions of people by giving them free, instant access to information about any subject. And by being devilishly clever in the Internet age, they had created the best-known new brand in the world without advertising to promote the name. The two were astute businessmen, and knew that to succeed over time it was imperative that they remain in complete control of their privately owned business and its quirky culture. It saddened Page that many inventors die without ever seeing the fruits of their labors. Determined to avoid a similar fate, he and Brin understood how to use the right connections, access to money and brilliant minds, raw computing power, and a culture of limitless possibilities to make Google a beacon and a magnet. In the click of a mouse, it had replaced Microsoft as the place for the world’s top technologists to work. Yet they knew that maintaining the pace of innovation and the mantle of leadership would be no easy feat, since they faced a deeper-pocketed competitor in Microsoft, and a ruthless combatant in its chief, the billionaire Bill Gates.
Supremely confident about their achievements and vision, Brin and Page had been on a roll ever since they started working together. They wanted no one–neither competitors nor outside investors–to come between them or interfere in any way. That combination of dependence on each other, and independence from everyone else, had contributed immeasurably to their astounding success.

“So I started downloading the Web, and Sergey started helping me because he was interested in data mining and making sense of the information,” Page went on, continuing with the pair’s history. “When we first met each other, we thought the other was really obnoxious. Then we hit it off and became really good friends. That was about eight years ago. And we started working really,
really hard on it.” He stressed this critical point: inspiration still required plenty of perspiration.

“There was an important lesson for us. We worked through holidays, and worked many, many hours a day. It ended up working out, but it is hard because it takes a lot of effort.”

Page said that as they told friends about Google, more and more people started using it. “Pretty soon we had 10,000 searches a day at Stanford. And we sat around the room and looked at the machines and said, ‘This is about how many searches we can do, and we need more computers.’ Our whole history has been like that. We always need more computers.”
It was a sentiment the students and teachers at the school could relate to.

“So, we started a company. Being in Silicon Valley at this time, it was relatively easy to do. You have a number of very excellent companies here as well,” he added, alluding to the growing technology sector in Israel, “so this is also a good environment to do things like that. We started up the company, and it grew and grew and grew–and that is why we are here. So that,” he concluded, “is ‘The Google Story.’”

But there was something more he wanted to convey: closing words of inspiration.

“Let me explain to you guys why I am so excited about being here,” Page said. “And it is really that there is so much leverage in science and technology. I think most people don’t really realize that. There is so much that can be done with these new technologies. We are an example of that.

“Two kind of crazy kids have had a big impact on the world because of the power of the Internet, the power of the distribution, and the power of software and computers. And there are so many things like that out there. There are so many opportunities where you can have a huge impact on the world by using the leverage of science and technology. All of you are uniquely positioned, and you should be excited about that.”

Brin interjected that the pair’s overseas travels included not only Israel but also several European countries. They were on the prowl for talent, and they were considering opening new offices. For Sergey, who has a sharp sense of humor, the search was ongoing.

“We spend most of our time trying to get Internet access,” he quipped. “We surf every day. I was on until 4 a.m. last night. And then I got on again earlier this morning. It is an invaluable tool. It is kind of like a respirator now.”

Having fled Russia with his family for freedom from anti-Semitism and discrimination, Brin had something powerful in common with the experience of many of the Russian-born students at the Israeli high school. His father, Michael Brin, had captured the essence of why he and his wife and young son had left Russia when he said that one’s love of country is not always reciprocated. Sergey recognized that he had a special opportunity to motivate these students, so he took the wireless microphone in hand, stood up, and connected. He had been advised before they came to the high school that this group truly was extraordinary, the best of breed, and the recent recipients of all but three of the top mathematics prizes in the country.

“Ladies and gentlemen, girls and boys . . .” he said, before speaking in Russian, to the delight of the students, who broke out in spontaneous applause.

“I came and emigrated from Russia when I was six. I went to the United States. Similar to here, I have standard Russian-Jewish parents. My dad is a math professor. They have a certain attitude about studies. And I think I can relate that here, because I was told that your school recently got seven out of the top ten places in a math competition throughout all Israel.”
The students, unaware of what was coming next, applauded their seven-out-of-ten achievement and the recognition from Sergey.

“What I have to say,” Sergey continued, “is in the words of my father, ‘What about the other three?’”

A ripple of laughter went through the crowd.

“You have several things here that I didn’t have when I was going through high school. The first one is the beautiful weather and the windows. My school in Maryland, which was built during the ’70s energy crisis, has three-foot-thick walls and no windows. You are very fortunate to be in such a beautiful setting. The other thing we didn’t have back then was Internet access.

“Let me get a show of hands. How many of you used the Internet yesterday?”
Virtually every hand in the auditorium shot up.
“[The authors] do a fine job of recounting Google’s rapid rise and explaining its search business.”The New York Times

“An intriguing insider view of the Google culture.”Harvard Business Review

“An interesting read on a powerhouse company . . . If you haven’t read anything about one of today’s most influential companies, you should. If you don’t read The Google Story, you’re missing a few extra treats.”USA Today

“Fascinating . . . meticulous . . . never bogs down.”Houston Chronicle

About

The definitive, bestselling account of the company that changed the way we work and live, updated for the twentieth anniversary of Google’s founding with analysis of its most recent bold moves to redefine the world—and its even more ambitious plans for the future.

Moscow-born Sergey Brin and Midwest-born Larry Page dropped out of graduate school at Stanford University to, as they said, “change the world” through a powerful search engine that would organize every bit of information on the Web for free. The Google Story takes you deep inside the company’s wild ride from an idea that struggled for funding in 1998 to a firm that today rakes in billions in profits. Based on scrupulous research and extraordinary access to Google, this fast-moving narrative reveals how an unorthodox management style and a culture of innovation enabled a search-engine giant to shake up Madison Avenue, clash with governments that accuse it of being a monopoly, deploy self-driving cars to forever change how we travel, and launch high-flying Internet balloons. Unafraid of controversy, Google is surging ahead with artificial intelligence that could cure diseases but also displace millions of people from their jobs, testing the founders’ guiding mantra: DON’T BE EVIL.

Praise for The Google Story

“[The authors] do a fine job of recounting Google’s rapid rise and explaining its search business.”The New York Times

“An intriguing insider view of the Google culture.”Harvard Business Review

“An interesting read on a powerhouse company . . . If you haven’t read anything about one of today’s most influential companies, you should. If you don’t read The Google Story, you’re missing a few extra treats.”USA Today

“Fascinating . . . meticulous . . . never bogs down.”Houston Chronicle

Author

David A. Vise, formerly a Pulitzer Prize–winning reporter for The Washington Post, is a senior advisor at New Mountain Capital, a leading New York–based private equity firm. He also serves as executive director of Modern States Education Alliance. Vise is the author of three previous books, including the New York Times bestseller The Bureau and The Mole. He lives in Bethesda, Maryland, with his wife and daughters. View titles by David A. Vise
Mark Malseed, a former researcher for Bob Woodward, is a founder and research director at Synoptos, a global media intelligence firm. He has contributed to The Washington Post and other publications. He lives in Alexandria, Virginia, with his wife and two sons. View titles by Mark Malseed

Excerpt

Chapter One

A Healthy Disregard for the Impossible

Sergey Brin and Larry Page cruised onto the stage to the kind of roars and excitement that teenagers normally reserve for rock stars. They had entered the auditorium through a rear door, leaving behind photographers, sunglasses, a pair of hired cars with drivers, and an attractive young woman who was traveling with Sergey. Dressed casually, they sat down and cracked smiles, pleased at their heroes’ welcome. They were near the birthplace of civilization, thousands of miles and an ocean away from the place where their work together had begun. It seemed as good a place as any for a pair of young superstars, whose shared ambition revolved around changing the world, to talk about what they had done, how they had done it, and what their dreams were for the future.

“Do you guys know the story of Google?” Page asked. “Do you want me to tell it?”

“Yes!” the crowd shouted.

It was September 2003, and the hundreds of students and faculty at this Israeli high school geared toward the brightest young minds in mathematics wanted to hear everything the youthful inventors had to say. Many of them identified with Brin because, like him, they had escaped with their families from Mother Russia in search of freedom. And they related to Page just as eagerly, since he was part of the duo that had created the most powerful and accessible information tool of their time–a tool sparking change that was already sweeping the world. Like kids playing basketball and dreaming of being the next Michael Jordan, the students wanted to be like Sergey Brin and Larry Page.

“Google was started when Sergey and I were Ph.D. students at Stanford University in computer science,” Page began, “and we didn’t know exactly what we wanted to do. I got this crazy idea that I was going to download the entire Web onto my computer. I told my advisor that it would only take a week. After about a year or so, I had some portion of it.” The students laughed.

“So optimism is important,” he went on. “You have to be a little silly about the goals you are going to set. There is a phrase I learned in college called, ‘Having a healthy disregard for the impossible,’” Page said. “That is a really good phrase. You should try to do things that most people would not.”
As proponents of tackling important problems and seeking transformative solutions, Brin and Page were certainly armed with a healthy disregard for the impossible. And while not much older than the throng of high school students who packed the jammed auditorium, they were truly in a class by themselves. In the rich and storied history of American invention and capitalism, there had never been a meteoric rise comparable to theirs. It had taken Thomas Edison a quarter century to invent the lightbulb; Alexander Graham Bell had spent many years developing the telephone; Henry Ford created the modern assembly line and turned it into the mass production and consumption of automobiles only after decades of work; and Thomas Watson Jr. labored long and hard before IBM rolled out the modern computer. But Brin and Page, in just five years, had taken a graduate school research project and turned it into a multibillion-dollar enterprise with global reach. They were in Tel Aviv, but had it been Tokyo, Toronto, or Taipei, the Google Guys would have received the same raucous reception.

The youthful pair had changed the lives of millions of people by giving them free, instant access to information about any subject. And by being devilishly clever in the Internet age, they had created the best-known new brand in the world without advertising to promote the name. The two were astute businessmen, and knew that to succeed over time it was imperative that they remain in complete control of their privately owned business and its quirky culture. It saddened Page that many inventors die without ever seeing the fruits of their labors. Determined to avoid a similar fate, he and Brin understood how to use the right connections, access to money and brilliant minds, raw computing power, and a culture of limitless possibilities to make Google a beacon and a magnet. In the click of a mouse, it had replaced Microsoft as the place for the world’s top technologists to work. Yet they knew that maintaining the pace of innovation and the mantle of leadership would be no easy feat, since they faced a deeper-pocketed competitor in Microsoft, and a ruthless combatant in its chief, the billionaire Bill Gates.
Supremely confident about their achievements and vision, Brin and Page had been on a roll ever since they started working together. They wanted no one–neither competitors nor outside investors–to come between them or interfere in any way. That combination of dependence on each other, and independence from everyone else, had contributed immeasurably to their astounding success.

“So I started downloading the Web, and Sergey started helping me because he was interested in data mining and making sense of the information,” Page went on, continuing with the pair’s history. “When we first met each other, we thought the other was really obnoxious. Then we hit it off and became really good friends. That was about eight years ago. And we started working really,
really hard on it.” He stressed this critical point: inspiration still required plenty of perspiration.

“There was an important lesson for us. We worked through holidays, and worked many, many hours a day. It ended up working out, but it is hard because it takes a lot of effort.”

Page said that as they told friends about Google, more and more people started using it. “Pretty soon we had 10,000 searches a day at Stanford. And we sat around the room and looked at the machines and said, ‘This is about how many searches we can do, and we need more computers.’ Our whole history has been like that. We always need more computers.”
It was a sentiment the students and teachers at the school could relate to.

“So, we started a company. Being in Silicon Valley at this time, it was relatively easy to do. You have a number of very excellent companies here as well,” he added, alluding to the growing technology sector in Israel, “so this is also a good environment to do things like that. We started up the company, and it grew and grew and grew–and that is why we are here. So that,” he concluded, “is ‘The Google Story.’”

But there was something more he wanted to convey: closing words of inspiration.

“Let me explain to you guys why I am so excited about being here,” Page said. “And it is really that there is so much leverage in science and technology. I think most people don’t really realize that. There is so much that can be done with these new technologies. We are an example of that.

“Two kind of crazy kids have had a big impact on the world because of the power of the Internet, the power of the distribution, and the power of software and computers. And there are so many things like that out there. There are so many opportunities where you can have a huge impact on the world by using the leverage of science and technology. All of you are uniquely positioned, and you should be excited about that.”

Brin interjected that the pair’s overseas travels included not only Israel but also several European countries. They were on the prowl for talent, and they were considering opening new offices. For Sergey, who has a sharp sense of humor, the search was ongoing.

“We spend most of our time trying to get Internet access,” he quipped. “We surf every day. I was on until 4 a.m. last night. And then I got on again earlier this morning. It is an invaluable tool. It is kind of like a respirator now.”

Having fled Russia with his family for freedom from anti-Semitism and discrimination, Brin had something powerful in common with the experience of many of the Russian-born students at the Israeli high school. His father, Michael Brin, had captured the essence of why he and his wife and young son had left Russia when he said that one’s love of country is not always reciprocated. Sergey recognized that he had a special opportunity to motivate these students, so he took the wireless microphone in hand, stood up, and connected. He had been advised before they came to the high school that this group truly was extraordinary, the best of breed, and the recent recipients of all but three of the top mathematics prizes in the country.

“Ladies and gentlemen, girls and boys . . .” he said, before speaking in Russian, to the delight of the students, who broke out in spontaneous applause.

“I came and emigrated from Russia when I was six. I went to the United States. Similar to here, I have standard Russian-Jewish parents. My dad is a math professor. They have a certain attitude about studies. And I think I can relate that here, because I was told that your school recently got seven out of the top ten places in a math competition throughout all Israel.”
The students, unaware of what was coming next, applauded their seven-out-of-ten achievement and the recognition from Sergey.

“What I have to say,” Sergey continued, “is in the words of my father, ‘What about the other three?’”

A ripple of laughter went through the crowd.

“You have several things here that I didn’t have when I was going through high school. The first one is the beautiful weather and the windows. My school in Maryland, which was built during the ’70s energy crisis, has three-foot-thick walls and no windows. You are very fortunate to be in such a beautiful setting. The other thing we didn’t have back then was Internet access.

“Let me get a show of hands. How many of you used the Internet yesterday?”
Virtually every hand in the auditorium shot up.

Praise

“[The authors] do a fine job of recounting Google’s rapid rise and explaining its search business.”The New York Times

“An intriguing insider view of the Google culture.”Harvard Business Review

“An interesting read on a powerhouse company . . . If you haven’t read anything about one of today’s most influential companies, you should. If you don’t read The Google Story, you’re missing a few extra treats.”USA Today

“Fascinating . . . meticulous . . . never bogs down.”Houston Chronicle

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